Frequently Asked Questions


PAYMENT

How can I pay for my order?

We accept multiple methods of payment. If you are making an order in the UAE we accept Cash on Delivery as a payment option. In addition, we accept payments through PayPal, Bank Transfer, and Western Union.

Payment methods for international orders include PayPal, Bank Transfer, and Western Union.

 

SHIPPING & DELIVERY

Where do you deliver?

We offer delivery across the major metropolitan areas of United Arab Emirates.

Do you ship internationally?

Yes, we do deliver internationally. Shipping and rates depend on the location you would like your shirt delivered to. Please see an approximation of costs and delivery times in the table below:

 

Country of delivery

Price

Estimated delivery time

United Arab Emirates

20.00 AED (6 USD)

1-4 working days

Middle East

40.00 AED (10 USD)

Up to 6 working days

Rest of the world

80.00 AED (25 USD)

Up to 8 working days

*These delivery times and rates are estimates only.

 

We aim to dispatch items within 24 hours.

 

COLLECTIONS:

Can I collect my purchase myself?

For customers who would like to pick up their order, we offer collection from our location. However, collections must be made within one week of placing your order. Please email orders@mrtylr.com for details on where you can collect your purchase.

 

RETURNS & EXCHANGES

Can I return my purchase?

Unfortunately, we are unable to offer cash back or Credit Card/PayPal refunds for an item you would like to return. However, we offer free exchanges. Exchanges are allowed within 7 days upon receipt of the item. If you would like to exchange your shirt please email us at orders@mrtylr.com.

 What if it doesn’t fit?

We can alter your shirt at a fee of 20 AED/shirt. This service is only available to customers in the UAE.

 

Do you still have a question? Feel free to email us at her@mrtylr.com.